Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through the contact form. Please note that returns will need to be sent to the following address: Stepping Stones Greenwich,
97 Trafalgar Road, Greenwich, London SE10 9TS

Customers are responsible for covering the shipping costs when returning orders.

Damages and issues

Please inspect your order upon receiving and contact us immediately if there is an issue, so that we can investigate and offer an amicable solution.

Exceptions / non-returnable items

Certain types of items cannot be returned:

Custom products (such as special orders or personalized items)

Personal care goods

Jewellery - Earrings

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.